Help Center
How can we help?
Chat with Parky, our 24/7 AI agent, in English, Spanish and more. Or call (844) 4-MYPARK, or email support@usemypark.com (ayuda@usemypark.com for Spanish).
Arm did not lower
Make sure you are in front of your assigned spot and that Bluetooth and location are on, then tap Let Me In again. Still stuck? Call (844) 4-MYPARK.
Spot occupied by another car
Contact support straight away and we will reassign you.
Receipt or charge question
Email support@usemypark.com with your reservation details.
Ayuda en español
Escríbanos a ayuda@usemypark.com.
Billing
Questions about a charge?
How do MyPark charges appear on my statement?
You are charged when you leave the spot, through MyPark's payment processor (Stripe), and you get an emailed receipt for every session.
I see a charge I do not recognize
Check your MyPark email receipts first. Still have questions? Email support@usemypark.com (Spanish: ayuda@usemypark.com) or call (844) 4-MYPARK.
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