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Equipment Sales Terms

MyPark Corp., 121 Alhambra Plaza, Suite 1000, Coral Gables, FL 33134

Last updated: October 2026

Prices and taxes

Prices are in US dollars and do not include sales tax. MyPark is registered to collect Florida sales tax and collects it plus the applicable Miami-Dade County surtax, and other state taxes where required. Installation within our service area is included in the unit price. Installation elsewhere is quoted separately.

Shipping and installation timing

We will give you an estimated installation or shipping date when we confirm your order. If we cannot ship within that time (or within 30 days if no time is stated), we will notify you and give you the option to cancel for a full refund, which we will issue within 7 business days.

Returns & Cancellations

  • 30-day returns of unused hardware. You may return new, unused, uninstalled Hardware within 30 days of delivery for a refund of the purchase price. It must be in its original, unopened or undamaged packaging with all accessories. Email support@usemypark.com for a Return Authorization before shipping.
  • Non-returnable items. Hardware that has been installed, mounted, anchored, activated on the MyPark platform, or damaged is not returnable, except under the Limited Warranty. The same applies to custom or made-to-order items, such as custom-printed signs or branded posts.
  • Shipping and refunds. Unless the return is due to our error or a defect, you pay return shipping, and original shipping charges are not refunded. Refunds go to the original payment method within 10 business days after we receive and inspect the item. Sales tax is refunded with the item price.
  • No restocking fee.
  • Damaged in transit. Report shipping damage within 5 days of delivery, with photos, to support@usemypark.com.
  • Subscriptions. MyPark subscriptions are month-to-month and you may cancel at any time from your account or by emailing support@usemypark.com. Cancellation takes effect at the end of the current billing month. We do not refund partial months. Hardware returns do not automatically cancel a subscription, and cancelling a subscription does not make installed Hardware returnable.

Limited Warranty

MyPark Corp. One-Year Limited Warranty

Who is covered. This Limited Warranty is given by MyPark Corp. ("MyPark"), 121 Alhambra Plaza, Suite 1000, Coral Gables, FL 33134, to the original purchaser of new MyPark hardware bought directly from MyPark or an authorized MyPark reseller. It is not transferable.

What is covered. MyPark warrants that the MyPark Smart Parking Device, MyPark Gateway, and Flex Post Sign ("Hardware") will be free from defects in materials and workmanship under normal use, when installed and operated according to MyPark's instructions.

How long. One (1) year from the date of delivery, or from the date of installation if MyPark or its authorized installer installs the Hardware. Repaired or replacement Hardware is covered for the rest of the original warranty period or 90 days, whichever is longer.

What is not covered. This warranty does not cover: (a) damage from vandalism, theft, tampering, collision, or vehicle impact beyond the product's rated specifications; (b) misuse, abuse, neglect, or accidents; (c) acts of God, including flood, hurricane, lightning, fire, and power surges; (d) installation, removal, repair, or modification by anyone other than MyPark or an authorized installer; (e) normal wear and tear, including fading, scratching, or weathering of signs, decals, and finishes; (f) batteries and other consumables after 6 months ; (g) cosmetic damage that does not affect function; (h) problems caused by third-party networks, power, software, or equipment; and (i) Hardware whose serial number has been removed or altered. Software and the MyPark platform are governed by the Terms of Service, not this warranty.

What MyPark will do. If a covered defect is reported during the warranty period, MyPark will, at its option, (1) repair the Hardware, (2) replace it with new or refurbished Hardware of equal or better function, or (3) refund the purchase price. This is your sole and exclusive remedy under this warranty.

How to make a claim. Email support@usemypark.com before the warranty period ends with your name, order number or proof of purchase, the device serial number, the installation address, and a description and photos of the problem. MyPark will troubleshoot remotely first. If needed, MyPark will issue a Return Authorization (RA) or schedule a service visit. MyPark pays standard shipping for covered warranty returns within the United States. Hardware sent without an RA may be refused.

Limits on implied warranties. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE ONE-YEAR DURATION OF THIS WRITTEN WARRANTY. TO THE EXTENT PERMITTED BY LAW, MYPARK IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PARKING REVENUE. Some states do not allow limits on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

Your state rights. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Title and risk

Title and risk of loss pass to you on installation (or delivery, if not installed by MyPark) and full payment. Software is licensed, not sold.

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